Internet Banking and Bill Pay
Service Agreement.
If you
would like to talk with us about
your enrollment,
please call 1-319-373-5400.
We are available Monday – Friday
8:00 a.m. to 5:00 p.m. (Central
Standard Time)
Thank you for
your interest in the Heritage Bank
Online Banking and Bill Pay Service.
Please read this
agreement and print it for your
records before clicking on the "I
Understand and Agree" button at the
bottom of this page.
This Internet
Banking and Bill Pay Service
Agreement (“the Agreement”) explains
the terms and conditions governing
the use of basic Internet Banking
Services offered by Heritage Bank.
All Internet Banking Services
offered by Heritage Bank (including,
but not limited to funds transfers)
will be referred to collectively as
“Internet Banking Services” in this
Agreement. By using any of the
Internet Banking Services, you agree
to abide by the terms and conditions
of this Agreement as well as the
Deposit Account Terms and
Conditions, a copy of which may be
accessed by calling your branch. All
Internet Banking Services offered by
Heritage Bank are governed by this
Agreement, as well as applicable
Federal Regulatory disclosures and
the Deposit Account Terms and
Conditions of Heritage Bank.
INTERNET BANKING AGREEMENT
I agree that my use of the Internet
Banking Services will confirm that I
have completed and reviewed this
Agreement and applicable
disclosures, both of which Heritage
Bank may amend from time to time. My
initial use of any Internet Banking
Service in connection with my
account(s) at Heritage Bank
constitutes my acceptance and
agreement to be legally bound by all
of the terms and conditions of the
Agreement and of the Deposit Account
Terms and Conditions.
1.Internet Banking
Services
I have the Checking and/or Savings
account(s) with you set forth on my
application form. I hereby request
that you issue to me Login Codes to
be used in connection with such
accounts as described in the
Agreement. I understand I may use
Internet Banking to (1) transfer
funds between accounts; (2) obtain
available balances on accounts; (3)
obtain the current balances on
accounts; and (4) obtain transaction
history on accounts. Internet
Banking Services requires me to have
Internet access established.
2. Identification
Number and Password
I understand that my Password or PIN
can be used to expend funds from my
account and that this code must be
safeguarded. I authorize Heritage
Bank and its agents to follow any
instructions transmitted by use of
this code, and I agree to be bound
thereby. If accessing a business or
non-commercial account, I certify
that I am authorized to use the PIN
or Password. Heritage Bank is
entitled to act upon instructions
received through any Internet
Banking Service under my PIN or
Password without inquiring into the
identity of the person using the PIN
or Password. However, I agree that I
will not, under any circumstances,
disclose my PIN or Password to any
person. I acknowledge that no
employee of Heritage Bank needs or
should ever ask for my PIN or
Password. I am liable for all
transactions made or authorized
using my PIN or Password. Heritage
Bank has no responsibility for
establishing the identity of any
person determining the validity of
any transaction received using my
PIN or Password. If I provide my PIN
or Password to anyone, I authorize
any transactions carried out by that
person. Heritage Bank assumes all
transactions authorized by my PIN or
Password are legitimate. I hereby
indemnify and release Heritage Bank
from any and all liability and agree
not to make any claim against
Heritage Bank or bring any action
against Heritage Bank in honoring or
allowing any actions or transactions
where I have authorized the person
performing the action or transaction
to use my account or when I have
provided my PIN or Password to that
person.
3. Liability for
Unauthorized Transactions
I agree to contact you at once if I
believe the Login Codes issued to me
have been lost or stolen. At any
time, I may ask you to disable my
Access ID or Password and issue a
new one to me. I also agree that if
my monthly statement shows
transactions which I did not make,
and I do not contact you within 60
days after the statement was mailed
to me, I risk the return of lost
funds. I understand that if I
believe an unauthorized transfer
from any of my accounts has
occurred, I will contact you by
writing, calling or e-mailing you
at:
Heritage Bank
695 Marion Blvd, Marion, Iowa 52302
319-373-5400
EMAIL
4. Business Accounts
If I have a business account I am
liable for all transactions that
occur on the account. As the owner
of the business account I authorize
all transactions made by any other
persons. As the owner of the
business account I agree to be
liable for any other parties
designated (by being given the PIN
or Password) to conduct business on
the account(s).
5. Multiple
Accounts
For
multiple accounts, each person on a
multiple party account will be
liable for all transactions that are
made on that account. Each person on
a multiple party account authorizes
all transactions made by any other
signer(s) on the account(s). Each
owner(s) on a multiple party
account(s) agrees to be liable for
the actions of the other owner(s) on
the account. The limitations of
liability set forth in this
Agreement are subject to, and
limited by any state or federal law
to the contrary.
6.
Bill Pay Service
To use
the Bill Payment Service, you must
complete the Bill Pay enrollment
form at Heritage Bank or enroll
online. You
must designate a checking or money
market deposit account with us as
your Bill Payment Account. However,
we recommend against using a money
market deposit account for your Bill
Payment Account because of the
limits on transfers from a money
market deposit account, which are
discussed below. Heritage Bank is
not liable for incorrect source
account selection by the customer.
When
you schedule a bill payment using
the Bill Payment Service, you
authorize us to withdraw the
necessary funds from your Bill
Payment Account with us. We may
refuse to act on your instruction if
sufficient funds, including funds
available under any applicable
overdraft plan, are not available in
your Bill Payment Account on the
date of payment. You are
responsible for any non-sufficient
funds (“NSF”) and overdraft charges
that may apply.
Heritage Bank will process variable
payments on the business day
(generally Monday through Friday,
except holidays) you designate the
bill is to be processed, provided
the payment request is received
prior to the cut-off time set by
Heritage Bank, which is currently
8:00 p.m. CST. Variable bill
request received after the business
day cut-off time, or at any time on
a non-business day will be processed
on the next business day. Heritage
Bank reserves its right to change
the cut-off time by giving you
notice if it changes. FOR RECURRING
PAYMENT REQUESTS, IF YOU DESIGNATE A
PROCESSING DATE OF THE 28TH
THROUGH THE 31ST OF A
MONTH, PROCESSING WILL BE INITIATED
ON THE LAST CALENDAR DAY OF THE
MONTH. Otherwise, recurring payment
request will be processed on the
dates you have designated, unless
such date falls on a non-business
day resulting in your payment being
processed the next business day.
YOU
MUST ALLOW AT LEAST SEVEN (7)
BUSINESS DAYS FOR EACH BILL PAYMENT
(RECURRING OR VARIABLE) TO REACH THE
MERCHANT. (IT IS THE RESPONSIBILITY
OF THE SUBSCRIBER TO
SCHEDULE/ACTIVATE RECURRING
PAYMENTS)
Please
note that if you do not schedule or
process a payment in your Heritage
Bank Bill Pay account for any
six-month period, Heritage Bank
reserves the right to disconnect
your service. Please note that your
online bill payment information will
be lost if you are disconnected.
7. Charges
I agree to pay the charges or
transaction fees which are charged
by you for these services or for
services which may later be offered
as such fees or charges may be
imposed or changed from time to
time. Further, I agree to pay all
telephone charges or fees incurred
by me in accessing Internet Banking
Services.
There
is a charge to use bill pay for any
customers with a Basic Checking
account. Customers with a
Basic Checking account will be
charged $.25 for each Bill Pay
Transaction generated. Please
speak to a Heritage Bank Customer
Service Representative if you are
unsure of the type of account you
are in or would like to switch
accounts. Bill Pay Services
are free to all other types of
personal checking accounts.
Fees are subject to change.
8. Amendment of this Agreement
Heritage Bank has the right to
modify or terminate this Agreement
or the Deposit Account Terms and
Conditions at any time. When making
changes, Heritage Bank will comply
with all legal notice requirements.
Once this Agreement is terminated
Heritage Bank will not allow any
additional transactions on the
account, nor will additional
Internet Banking Services be
permitted. If this Agreement is
modified, my continued use of the
Account will represent my acceptance
of the changes.
9. Disclosure
I hereby acknowledge that I reviewed
the Internet Banking Disclosure &
Agreement, informing me of my rights
under the Electronic Funds Transfer
Act.
Internet Banking Disclosure
Statement
The purpose of this Disclosure
Statement is to inform you of
certain rights that you have under
the Electronic Funds Transfer Act.
Please Note: In this
statement, the words "you" and
"your" each refer to the person who
uses or is authorized to use
Internet Banking services. The words
"we", "our" and "us" refer to The
Heritage Bank.
1. Internet Banking Services
You may access our Internet Banking
service using the personal Login
Codes that we issue to you and
conduct the following transactions:
Transfer funds between:
-
Checking
account(s)
- Savings account(s)
Make payments to:
Obtain the
available balance(s) in:
Obtain the
current balance(s) in:
- Checking account(s)
- Savings account(s)
- Loans
- Certificates of Deposit/IRAs
Obtain
transaction history from:
View images of selected transactions
from:
Savings account(s)
Bill Payment
Transactions
2. Banking
Services
Our Internet Banking Service is
available 24 hours a day, 7 days a
week. However, we only process
transactions and update information
on business days.
Our Internet
Banking transfer business days are
Monday through Friday, 8:00 p.m.
CST. Transfers made on weekends,
holidays, scheduled in advance or
after 8:00 p.m. CST, will be
processed on the next business day.
Our Bill Pay
Service days are Monday through
Friday, until 8:00 p.m. CST.
Transfers made on the weekends,
holidays, scheduled in advance or
after 8:00 pm CST, will be processed
on the next business day.
3. Identification Number and
Password
Access to Internet Banking may be
made by personal computer. Access
requires the use of a unique Login
and Personal Identification Number
(collectively, the "Login Codes")
assigned by us. Your use of Internet
Banking with the Login Code
authorized by us will be deemed by
us to be valid and authentic, and
you agree that any communications to
us under your Login Code will be
given the same legal effect as
written and signed paper
communications. You agree that
electronic copies of communications
are valid and you will not contest
the validity of the originals,
absent proof of altered data or
tampering.
4. Lost or Stolen Login Codes
If you believe your Password or
other means of access have been lost
or stolen or that someone has used
them without your authorization,
immediately change your Internet
Banking Password. This is done by
accessing the Change Password
option. To change the Access ID you
will have to contact us immediately
by writing, calling or E-mailing us
a
Heritage Bank
695 Marion Blvd, Marion, Iowa 52302
319-373-5400
EMAIL
Include in the
message your name, address,
telephone number and a brief
description of the problem. All
E-mail requests will be answered by
close of the next business day.
5. Charges for Transactions
There is a charge to use bill
pay for any customers with a
Basic Checking account.
Customers with a Basic Checking
account will be charged $.25 for
each Bill Pay Transaction
generated. Please speak to
a Heritage Bank Customer Service
Representative if you are unsure
of the type of account you are
in or would like to switch
accounts. Bill Pay
Services are free to all other
types of personal checking
accounts. Fees are subject
to change.
We reserve the right to change our
fee schedule from time to time and
to charge your account, in
accordance with the fee schedule
that will be provided to you, prior
to assessment.
6. Record of
Transaction
You will receive a monthly statement
showing the status of your
account(s), transactions made during
the past month, and any charges,
which we may impose for such
services or transactions.
7. Liability for Unauthorized
Transfers/Transactions
CONTACT THE BANK IMMEDIATELY if you
believe your Login Codes have been
lost or stolen. Change your password
and contact us.
If you notify us of a loss, your
liability for unauthorized transfers
or payments will be as follows:
If you contact us within two
business days of the loss or your
discovery of the loss, you can lose
no more than $50.00 if someone used
your Login Codes without your
permission.
If someone used your Login Codes
without your permission, you could
lose as much as $500 if you do not
contact us within two business days
after you learn of the loss and we
can prove that we could have
prevented the loss if you had
contacted us.
If your monthly statement shows
transfers or payments that you did
not make and you do not contact us
within 60 days after the statement
was mailed to you, you may not get
back any funds lost after the 60
days, if we can prove that your
contacting us would have prevented
those losses.
8. Your Liability
You agree to the terms of this
Internet Banking Disclosure and the
schedule of fees that may be
imposed. You authorize us to deduct
these fees as accrued directly from
your account balance. You are liable
for all transactions that you
authorize. If you have given someone
your Internet Banking Login Codes or
other means of access and want to
terminate that person's authority
you must change your identification
number and password and make the
Bank aware of your intentions in
writing. At any time, you may ask us
to disable your Access ID or
Password and issue you a new one.
9. Account Restrictions
Your name must appear in the legal
title to make transfers between
accounts. You may not transfer
between accounts with legal or
signature restrictions. However, an
account(s) may be viewed if you are
an authorized signer on the
account(s).
10. Limits on Internet Banking
Transactions
All transactions performed through
our Internet Banking Service will be
considered a Pre-authorized
Electronic Funds Transfer.
11. Our Liability for Failure to
Complete Payments or Transfers
If we fail to complete a transaction
on time or in the correct amount,
when properly instructed by you, we
will be liable for damages caused by
our failure unless:
The account has been closed or is
not in good standing.
Your equipment or ours was not
working properly and the breakdown
should have been apparent to you
when you attempted to conduct the
transaction.
You have not given us complete,
correct or current account numbers
or other identifying information so
that we can properly credit your
account or otherwise complete the
transaction.
You do not properly follow our
instructions or if you provide us
with wrong or inaccurate information
or fail to correct or tell us about
any inaccuracy of which you are
aware.
You do not instruct us soon enough
for your payment or transfer to be
received and credited by the time
it's due.
The funds in the account from which
a payment or transfer is to be made
is subject to legal process or other
claims restrict the transaction.
Circumstances or persons beyond our
control prevent, delay, intercept or
alter the transaction, despite
reasonable precautions that we have
taken.
There are insufficient funds in your
account to complete the transaction.
We have reason to believe that the
transaction requested is
unauthorized.
The failure was caused by an act of
God, fire, or other catastrophe, or
by an electrical or computer failure
or by other causes beyond our
control.
In any case, we shall only be liable
for actual proven damages if the
failure to make the transactions
resulted from a bona fide error
despite our procedures to avoid such
error.
12. Change of
Terms
We reserve the right to amend or
terminate the services offered from
time to time and we will notify you
a minimum of 30 days prior to any
change by written notice to your
last known address.
13. Waiver of Agreement
Any waiver of any term of this
Agreement by us on occasion will not
prevent us from asserting our rights
to these terms in the future.
14. Termination
We will disclose information about
your account or the transactions you
make to third parties:
Where it is necessary to complete
transactions.
To verify the existence and standing
of your account with us upon the
request of a third party, such as a
credit bureau.
In accordance with your written
permission.
In order to comply with court orders
or government or administrative
agency summonses, subpoenas, orders,
examinations and escheat reports.
And/or on receipt of certification
from a federal agency or department
that a request for information is in
compliance with the Right to
Financial Privacy Act of 1978.
15. Our Policy
and Pricing Guide and Terms and
Conditions on Deposit Accounts are
available at our banking office upon
request.
